CIBC

CIBC - Troubleshooting

Resolved

The service disruption with CIBC has now been resolved, and service has been restored. We will be closing this incident.
Thank you for your patience during this time.

The Development Team

Monitoring

Our Development team has deployed some fixes to restore the service disruption with CIBC. We continue to monitor the fixes to ensure that restoration efforts are completed.
We appreciate your patience and understanding in this process and we will send an additional update on March 23rd at 12:00 PM.

The Development Team

Monitoring

Our Development team has deployed a fix to restore the service disruption with 
CIBC. We will continue to monitor the fix to ensure that restoration efforts are completed.
We appreciate your patience and understanding in this process and we will send an additional update March 22nd 12:00 PM.

The Development Team

Problem Identified

We have identified the service disruption to be related to CIBC connectivity. Our Development team is working on changes to our code to help resolve the issue.

We appreciate your patience and understanding of this process and we will send an additional update March 21st 8:30 PM.

The Development Team

Opened

We have identified the service disruption to be related to CIBC. We are currently experiencing downtime for CIBC while tests are being run to provide a better connection.

We appreciate your patience and understanding of this process. Expected resolution by 7:00 PM EST March 21st

The Development Team